Terms & Conditions

Coaching is a one-to-one service. It includes a structured training plan delivered through the athlete portal, ongoing adjustment of that plan, and coach feedback in response to your check-ins. Coaching is a personal service provided by your coach and may not be shared with, resold to, or used by anyone else.

Ongoing coaching runs on a rolling monthly basis and continues until either side ends it. A race build runs for the agreed fixed block. The exact scope, start date and fee are confirmed in writing before coaching begins.

Fees are agreed in writing before coaching starts. Monthly coaching is payable in advance on the same date each month; fixed blocks are payable in advance in full unless otherwise agreed. Coaching may be paused where payment is outstanding. Fees may change with at least 30 days' written notice.

You may end rolling monthly coaching by giving 30 days' written notice; the current paid month is not refunded. Fixed blocks are non-refundable once the plan has been issued, though in cases of injury or illness we will usually agree to pause and resume the block.

As a consumer you have 14 days from entering the agreement to cancel for a refund. If you ask coaching to begin within that period and it does, we may retain a proportionate amount for the service already provided.

You agree to give honest and timely information about your health, training, availability and how you are coping, and to complete check-ins as agreed. Coaching decisions are based on what you tell us — incomplete or inaccurate information limits how safely and effectively your plan can be built.

You are responsible for confirming you are fit to train and for following the guidance on our Health & Safety page.

Coaching is guidance and planning, not a guaranteed outcome. Performance depends on factors outside our control, including your consistency, health, equipment, race conditions and life circumstances. No specific finish time, qualification or result is promised.

Your coach is not a doctor, physiotherapist or dietitian. Nothing provided as part of coaching is medical, physiotherapy or clinical nutrition advice. Always consult a suitably qualified health professional about injury, illness, medication or medical conditions.

Endurance sport carries inherent risk and you take part at your own risk. To the fullest extent permitted by law, we are not liable for injury, illness, loss or damage arising from your training, racing or use of this site, except where caused by our negligence. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or any other liability that cannot be excluded under UK law.

We process the information you provide — contact details, onboarding answers, check-ins, availability, races and performance metrics — solely to deliver and improve your coaching. Data is stored securely, is visible only to you and your coach, and is never sold. You can request a copy or deletion of your data at any time via the enquiry form.

We may end coaching immediately, without refund of the current period, in cases of abusive behaviour, repeated non-payment, or conduct that puts you or others at risk. Athlete portal access ends when coaching ends.

We may update these terms from time to time. Material changes affecting current athletes will be notified in writing, and the version published here is the one that applies.

These terms are governed by the law of Scotland and are subject to the exclusive jurisdiction of the Scottish courts.

Questions about these terms? Use the enquiry form and we'll come back to you.