Legal · Version 1.1 — 6 October 2026
JL PERFORMANCE LABS LTD
Company number: SC897090
Email: jlperformancelabs@gmail.com
We provide individualised endurance coaching for adults aged 18+.
Your agreement consists of these Terms and your Service Confirmation, which records your package and inclusions, agreed fee, billing schedule, coaching start date, Month 3 and Month 6 dates, break window and agreed variations.
The agreement begins when JL receives your signed Service Confirmation, after accepting you for coaching. We provide a copy you can keep and then arrange payment. Coaching begins on the agreed date once payment and onboarding are complete and JL confirms you are ready to start.
Coaching months run from your agreed start date.
Standard prices, including any applicable taxes, are:
Your agreed fee is recorded in your Service Confirmation. Fees are collected monthly in advance by recurring subscription, not six months upfront.
Fees continue until coaching lawfully ends. Not using available coaching does not itself reduce the fee.
If payment fails, you have seven days from our notification to resolve it. One failed payment does not automatically end coaching or access. If unresolved, we will discuss the circumstances and explain any decision about coaching, access and outstanding payments.
The initial agreement lasts six months, with a commitment through the first three months and one option to finish at Month 3.
We must receive your written break notice during the final 14 calendar days before the Month 3 date. Your Service Confirmation states the exact window and deadline in UK time.
We will remind you before or as the window approaches and offer to discuss it. You can give notice without waiting for us.
A valid break ends coaching at Month 3: no additional 30-day notice or months 4–6 fees apply.
Otherwise, the commitment continues through Month 6, subject to your legal rights or an agreed exception.
After Month 6, coaching continues monthly unless another fixed period is expressly agreed.
You may give 30 calendar days’ written notice to finish at Month 6 or later. Ordinary notice cannot shorten the initial commitment. After that commitment, we may agree a shorter notice period or earlier finish.
Your end date is not rounded up to a billing date. We will stop recurring collections appropriately and proportionately adjust or refund fees covering coaching after your end date.
Email us or send a clear written message through your usual coaching contact channel. Ordinary notice takes effect when received, without needing our approval. We will confirm the end date and remaining payments.
For agreements made online or otherwise at a distance, you normally have 14 days starting the day after the agreement begins to cancel without giving a reason.
Send an email, letter or another clear cancellation statement before the period expires. An optional cancellation form is supplied with your joining documents, but you do not have to use it.
To begin coaching during those 14 days, complete the separate optional early-start request in your joining documents. Without that request, coaching will not start during the cancellation period.
If you request an early start and then cancel, we may charge proportionately for coaching provided before you tell us, only where the legal requirements are met. Starting coaching does not itself remove your cancellation right.
Any refund due will be paid without undue delay and within 14 days of your cancellation notification, using the original payment method unless you agree otherwise, without a refund fee.
These rights are separate from the Month 3 break and ordinary notice arrangements.
Tell us about changes affecting your training so we can consider suitable adjustments. Injury, illness, holidays or work changes do not automatically suspend fees.
Pauses are exceptional and must be agreed. We will confirm their duration or review date, effect on coaching, access, payments, remaining commitment and return arrangements in writing.
A pause does not automatically cancel or reset the commitment or remove your Month 3 break. Any revised dates must be expressly agreed.
We consider exceptional refunds and early endings individually, without affecting your legal rights.
Provide accurate, relevant information and tell us about changes or concerns affecting your coaching.
Coaching is not medical care. Seek appropriate healthcare advice when needed and stop training if continuing feels unsafe. Nutrition and fuelling guidance stay within the coach’s competence. We do not guarantee particular results.
Your plan and account are for personal use. Do not share or resell your plan or give others account access.
We expect respectful communication and will work fairly with you to resolve concerns. We normally explain significant problems and allow a reasonable opportunity to address them. Serious abuse or an immediate safety risk may require prompt suspension or termination.
If we cannot continue providing the agreed service, we will explain why, give reasonable notice where possible, refund advance fees for coaching we will not provide and waive charges for the unprovided remainder of the commitment.
Other endings and lawful outstanding charges are considered individually; advance payments are not automatically forfeited. Coaching-related access normally ends with coaching unless otherwise agreed.
We provide coaching with reasonable care and skill and remain responsible for loss or damage for which we are legally liable. The risks of endurance sport do not remove those responsibilities.
Nothing limits liability for death or personal injury caused by negligence, fraud, or anything that cannot legally be excluded or limited.
Your statutory rights and remedies take priority over these Terms.
Your agreed monthly price is protected throughout the initial six months.
Later price changes require at least 30 days’ written notice and your express agreement, starting at the beginning of a monthly coaching period. Otherwise, your existing price continues unless the agreement lawfully ends. Silence or continued payment is not agreement.
New website prices or Terms do not automatically change your agreement. Other material changes require express agreement unless legally required. We will explain legally required changes; changes do not remove rights already acquired.
Our Privacy Notice explains how we use personal information.
Contact us using the email above with questions, complaints or cancellation notices.
Scots law governs this agreement. Athletes elsewhere retain the mandatory consumer protections and rights to use local courts available to them.
This section applies only to Run Coaching. Where it differs from sections 2 and 3, this section applies to Run Coaching. All other sections of these Terms apply to Run Coaching in the same way.
The standard fee for Run Coaching is £80 per month, inclusive of any applicable taxes. Your agreed fee is recorded in your Service Confirmation and collected monthly in advance by recurring subscription.
The initial minimum term is three months from your coaching start date. Your Service Confirmation states your initial term end date. Six months is recommended for best results, but it is not a contract requirement.
After the initial term, coaching continues on a rolling monthly basis. You may give 30 calendar days’ written notice to finish at the end of the initial term or later. Ordinary notice cannot shorten the initial minimum term. The Month 3 break and Month 6 arrangements in section 3 do not apply to Run Coaching.
Your 14-day cancellation right and any early-start request work exactly as set out in section 4.
Run Coaching includes an initial consultation, a run-history and goals review, a personalised TrainingPeaks plan adapted around work, shifts, family and travel, weekly review and adjustments, feedback on key sessions, ongoing messaging support, one monthly coaching call, available at the athlete’s option, race taper, pacing and race strategy, general fuelling guidance, a post-race review, and injury or load-management adjustments within coaching scope.
Messaging support has no formal response-time guarantee. Strength guidance is general only. It is not personal training or bespoke strength coaching.
JL may agree an injury or medical pause case by case, as set out in section 5.
A change of paid package (for example, Run Coaching to JL Coaching or JL Performance, or the reverse) needs a new Service Confirmation. The new price applies from the agreed switch date. A new minimum term normally starts from that date, unless JL agrees a different term in writing. A temporary change of training emphasis within your current package is not a switch.